customer service

CREATE AND MANAGE AN ACCOUNT


We’d like to invite you to set up an account and customize your preferences. Plus, you’ll improve your shopping experience by taking advantage of these Lucky benefits:

  • Faster Checkout: Securely save your addresses and billing information for super fast checkout.
  • Easy Sign-In Using One of our Preferred Social Networks: Sign into your account with the click of a button. Link your LuckyBrand.com account to one of our preferred social networks, then choose that network to sign in.
  • Order History: Receive important information regarding your purchase and track your order (right up to the moment it arrives). You may also view or print the details of all of your past orders, too.
  • Review Your Purchases: Help other shoppers understand how much you love your Lucky! With an account, you can join the conversation and add ratings and reviews of Lucky Brand products.
  • Mark Items For Your Wish List or Share with Friends: On LuckyBrand.com, save items to your wish list to keep track of Lucky Brand items you can’t wait to get (or share with friends). 
  • Find Your Closest Store: Simply visit “My Account” while logged in to see the closest stores to your primary address. Of course, you can always use our store locator to find more stores!
  • News and Exclusive Offers: Sign up to receive email updates on new product announcements, gift ideas, special promotions, sales and more!

Opening an account at LuckyBrand.com is easy. Simply click “Sign In” at the top of our page and select “Create Account,” or create an account during the checkout process. We offer two quick ways to sign up:

  1. Click on one of our preferred social networks during the account setup process and we’ll use your social network information to create your account for you.
  2. Create an account from scratch using the following info:
    • Your first name and last name
    • Your email address, which will serve as your LuckyBrand.com user name
    • Your password ensures that only you can have access to your account information. Your password can be 7 to 20 characters long.

Once you have set up your account, it’s easy to change your account details or add additional preferences (addresses, payment methods, etc.) at any time. Simply click “Sign In” at the top of our page. If you are already signed in, click the welcome message in our header and follow the link to “My Account.”

To view our privacy policy, click here.

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