When will my order ship?
Orders ship on business days, Monday through Friday (excluding US Federal holidays). Orders with gift wrap options may require an additional business day for processing. All expedited orders require a valid street address. The complimentary shipping threshold is calculated before tax.
Can I change my order?
Because we strive to ship your order as quickly as possible, we cannot cancel an order once it has been placed, as processing begins immediately.
How can I buy a gift card?
Gift cards and e-gift cards may be ordered in fixed dollar amounts up to $500. We do not ship gift cards internationally. However, e-gift cards are available to purchase and can be redeemed at Luckybrand.com. E-gift cards can be sent via email to any individual with a valid email address. The recipient of an e-gift card will receive one email including two important numbers: the e-gift card number and PIN. As with any purchase, you will receive a confirmation email once the gift card has shipped or once the e-gift card email has been sent to the recipient. A gift card cannot be purchased using another gift card or e-gift card. The same applies to e-gift cards. No sales tax is charged when purchasing a gift card. We’re sorry but we cannot replace a lost or stolen gift card/e-gift card.
Do you ship internationally?
We currently ship to the following countres: ARGENTINA, FRANCE, MALTA, SWEDEN, AUSTRALIA, GERMANY, MEXICO, THAILAND, AUSTRIA, GREECE, MOROCCO, THE NETHERLANDS, BANGLADESH, GUATAMALA, NEW ZEALAND, UNITED ARAB EMIRATES, BELGIUM, HONG KONG, PANAMA, UNITED KINGDOM, CANADA, HUNGARY, PERU, VENEZUELA, CHILE, INDONESIA, PHILIPPINES, COLOMBIA, IRELAND, POLAND, COSTA RICA, ISRAEL, PORTUGAL, CYPRUS, ITALY, SINGAPORE, CZECH REPUBLIC, JAPAN, SLOVAKIA, DENMARK, JORDAN, SLOVENIA, DOMINICAN REPUBLIC, LUXEMBOURG, SOUTH AFRICA, ECUADOR, MACAU, SPAIN, FINLAND, MALAYSIA, SRI LANKA.