customer service


We accept the following forms of payment on our site:

  • PayPal
  • Credit cards issued in the United States and many other countries:
    • Visa
    • MasterCard
    • American Express
    • Discover (U.S. only)
  • Debit Cards with Visa / MasterCard / American Express logo
  • Lucky Brand Jeans gift cards and e-gift cards

We do not accept the following forms of payment on our site:

  • Cash
  • Personal checks
  • Traveler's cheques
  • C.O.D.
  • Layaway plan
  • Credit cards issued in select countries (Afghanistan, Angola, Central African Republic, Cote d’Ivoire, Cuba, Ghana, Iran, Iraq, Democratic People’s Republic of Korea, Liberia, Libya, Myanmar, Nigeria, Sierra Leone, Somalia, Sudan, Syria, and Yugoslavia)

  • Only one credit card may be used per transaction. This includes bank-issued gift cards with a credit card logo (example: American Express gift cards).
  • Your credit card will not be charged until the items in your order are shipped. In some cases, because not all items may ship together, you will see more than one charge on your credit card.
  • When attempting to place an order on, a temporary authorization hold may be placed on your credit card or debit card. Please be assured, this is not an actual charge and this authorization hold will be removed within 48 hours of your items being shipped. It is up to your credit card issuing bank as to when you will see the authorization hold drop off.
  • For your security, your billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

PayPal is an alternate method for purchasing your order on It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by us, plus you're 100% protected against unauthorized payments sent from your account. PayPal customer service representatives are available to assist you at 1-888-221-1161.


Please click here for information related to purchasing and redeeming Lucky Brand Jeans gift cards and e-gift cards.


To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.

We do not charge sales tax on the purchase of gift cards or e-gift cards. However, items paid for with gift cards or e-gift cards will be charged applicable sales tax.


The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates, which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors. The actual amount of tax payable in connection with your order will appear in your order confirmation email.

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