customer service



Receive complimentary ground shipping on your Lucky purchase. Offer is valid at only. Offer is not valid at Lucky Brand retail or outlet stores. Offer only applies to an order shipped to a single address within the contiguous United States and Washington D.C. Additional charges apply for all other shipping options and destinations.

Shipping Rules & Restrictions
  • Orders ship only on business days, which are Monday thru Friday (excluding US federal holidays)
  • Orders with gift wrap options may require an additional business day for processing
  • All expedited orders require a street address

Please call our Customer Care team if you have any questions:
Phone: 1-866-975-5825

Shipping to Multiple Addresses

Lucky Brand Jeans is pleased to offer shipping to multiple addresses in the same order. Simply select "Ship to Multiple Addresses" in your shopping bag. You do not need to place separate orders. Additional shipping charges may apply. For instructions on shipping to multiple addresses, click here.

Shipping Methods and Costs

Lucky Brand Jeans is pleased to offer flat rate shipping for most shipping services. At checkout, you will be prompted to choose a shipping method for your shipment(s). Each shipping method has its own restrictions and charges that will be applied to your order. As you update your shipping method choices, your order total will adjust accordingly.

Shipping rates are as follows for US currency*
  USPS Priority
(Order before 2pm EST)
Standard Ground
(Order before 2pm EST)
(Order before 9pm EST)
Next Day
(Order before 9pm EST)
  3-8 business days 3-6 business days 2 Business Days 1 Business Day
Continental United States FREE FREE $17 $25
Alaska/Hawaii FREE FREE $17 $25
APO/FPO (details) FREE n/a n/a n/a
U.S. Territories (details) $17 n/a n/a n/a

*Shipping rates are subject to change

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