Private Shopping Appointments
We’re now offering free personalized styling sessions so you can shop safely with the store all to yourself. Find your nearest Lucky Brand store location and call to schedule a private appointment today. Find Your Store
Shop by Phone & Ship to Home, or In Store / Curbside Pickup
You can now see our entire collection up close from the safety of your home. Call your local store and we’ll help you find what you’re looking for, help you order over the phone, and then ship out to you or schedule a pickup in store or curbside. Find Your Store
Buy Online, Pick Up In-Store
We’re testing out a service in a few select locations where you can buy your favorite styles online and pick them up directly in store, or call ahead for curbside service.
Q: Where is this service available?
A: Participating locations include:
- Avalon, Alpharetta, GA
- The Point, El Segundo, CA
- The Westchester, White Plains, NY
- Mall at Green Hills, Nashville, TN
- The Domain, Austin, TX
- Newport Beach, Newport Beach, CA
- Fashion Valley, San Diego, CA
- Cherry Creek Mall, Denver, CO
- Southpark, Charlotte, NC
- King of Prussia, King of Prussia, PA
Check back in for updates on when this service will be available at your local Lucky destination.
Q: How do I select this option online?
A: As you are adding items to your shopping bag on LuckyBrand.com, select FIND IN STORE, search your zip code and select an eligible store location. We’ll send an email letting you know when your order is ready. Please call ahead if you prefer to pick up curbside.
Q: If I choose in store pickup, when will my order be ready?
A: You’ll receive a separate notification email as soon as your order is ready for pickup at your selected store—please have your order confirmation email ready. If your order is placed near a store's closing time or after business hours, you will receive an email the following day.
Buy In Store, Return by Mail
We’re happy to offer complimentary prepaid return shipping pouches for every in store purchase so you have the option to mail in returns and exchanges hassle-free from your home. Find Your Store
Free Online Returns & Exchanges
Continue to enjoy our free return and exchanges policy for all online purchases. If you opt to use the included prepaid return label, you will be charged an additional $8. There are no charges for items returned in store. Find Your Store
Q: Can I return my online purchase to any store?
A: Luckybrand.com purchases and orders placed in store for delivery to a U.S. address may be returned or exchanged in any Lucky Brand store as long as items are returned in accordance with our Returns & Exchanges Policy.