Accessibility Statement

Accessibility Statement

Lucky Brand is committed to making the online shopping experience available to all of our customers, including those with disabilities. We regularly monitor and improve our website, www.luckybrand.com (the “Website”) to ensure it is accessible. If you have any issues or notice any content, feature or functionality on the Website that you believe is not fully accessible, please email us at customerservice@luckybrand.com with the words "Accessibility" in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. You may also contact us at (866) 975-5825. 

 Please note that while we strive to provide an accessible Website, there may be content tied to third party sites such as Instagram, Facebook, Pinterest, Twitter, etc. which are not controlled by us, and as such, we may be unable to remedy an issue. Should you encounter such an issue, we encourage you to visit that third-party’s site and review their accessibility policy to learn more.

Web Accessibility Statement

General

Lucky Brand cares about all of our customers and is committed to facilitating and improving the accessibility and usability of its Website, (the "Website") ensuring that our Website services and content are accessible to persons with disabilities including, but not limited to users of screen reader technology. To accomplish this, Lucky Brand has partnered with UsableNet Inc ("UsableNet"), a leading web accessibility consultant, by implementing its technology that will enable and maintain accessibility in-line with the Web Content Accessibility Guidelines (WCAG), which also bring the Website into conformance with the Americans with Disabilities Act of 1990.

The accessibility improvement work is currently in Phase 1 of its implementation, when testing is performed both with automatic accessibility testing tools and users of screen readers to identify issues that require remediation. Remediation will be applied to the Website via an easy to find "Enable Accessibility" link to ensure equal access to all features and functions.

Disclaimer

Please be aware that our efforts to improve the accessibility and usability are ongoing. We anticipate the process may take several months. While we strive to make the Website as accessible as possible, our pages may not always pass online testing or validation tools. We appreciate your understanding.

Contact Us

If, at any time, you have specific questions or concerns about the accessibility of any particular web page on the Website, then please contact us by e-mail at customerservice@luckybrand.com or by phone at (866)975-5825. If you do encounter an accessibility issue, then please be sure to specify the web page and nature of the issue, and we will make all reasonable efforts to make that page or the information contained therein accessible for you. Thanks for visiting.