Luckybrand.com orders shipped to a U.S. address may be easily returned by mail if returned in accordance with the Lucky Brand Return & Exchange Policy. Items shipped outside of the returns window may not be returned to you. We regret to inform you that we are unable to offer exchanges by mail.
To return merchandise purchased on Luckybrand.com please use on e of the following methods:
Prepaid Return Label
If a prepaid return label is provided, affix the prepaid label to the outside of your package, make a note of the tracking number, and leave the package with UPS. Please indicate on your packing slip the reason you are returning the item(s) and enclose the packing slip in the package. Shipping charges are prepaid, and no additional postage is required. However, an $8.00 shipping charge will be deducted from your refund. This service is only available within the continental U.S.
Home products cannot be returned using a prepaid label.
Please allow approximately 2 weeks for processing. Additional delays may occur. You will receive an email confirmation once your return has been processed.
Ship On Your Own
U.S. customers may return online purchases made within the continental U.S. by first-class mail to the address below, at their expense. We will process your return and issue a refund as soon as we receive your package. Please use a trackable and insured shipping method.
Attn: Returns Processing
40 Logistics Boulevard
Walton, KY 41094
If you do not have the original packing slip, please include the following information with your return:
Name and billing address
The original purchase prices
Approximate date of purchase
Please allow approximately 2 weeks for processing. Additional delays may occur. You will receive an email confirmation once your return has been processed. Lucky Brand is not responsible for shipping fees or lost returns.