Returns & Exchanges

Returns & Exchanges

If you are not completely satisfied with a Lucky Brand purchase or gift for any reason, please review our return, refund, and exchange policies for Luckybrand.com orders and in-store purchases. Merchandise must be returned in unworn, unused, and undamaged condition.


Please note that all returns are subject to validation and approval at Lucky Brand’s discretion.

In the case of incorrect items shipped or damaged during shipment, please contact our Customer Care Team HERE or visit a Lucky Brand store.


We are expanding our return and exchanges window to 60 days to account for any inconveniences caused by store closures and if needed will continue to extend to ensure you can return or exchange your product in store or online.

For Luckybrand.com orders shipped to a U.S. address, we gladly accept returns of merchandise for a full refund if we receive your return within 30 days of the date of purchase. Requests for refund must be accompanied by a valid proof of purchase. Refunds will be made in the same form of payment as your purchase was made. If we receive your item by mail within 31-60 days of purchase, or if your item was paid for with a Lucky Brand Gift Card or merchandise credit and we receive it within 60 days of purchase, you will receive a full refund in the form of an E-Gift Card for the item which may be redeemed in any Lucky Brand store or at Luckybrand.com. We do not accept returns made after 60 days of purchase date. Your refund will include the cost of the item, plus any applicable sales tax, less the cost of return shipping if applicable. In order to best serve our customers, we are happy to accept Luckybrand.com returns at all of our Lucky Brand stores.


Please note that due to the intimate nature of swimwear and foundation garments, such items must be unworn with all the tags and hygiene strip intact to be eligible for a refund or exchange. All worn, damaged, used, and final sale items cannot be returned or exchanged. Shipping and handling costs, gift box costs, and other charges are non-refundable. Home product or furniture purchased on luckybrand.com and accompanied by appropriate proof of purchase may be returned to our online warehouse, at your expense.

We gladly accept returns of merchandise purchased in our stores for a full refund if returned within 30 days of the date of purchase. Requests for refund must be accompanied by a valid proof of purchase. Refunds will be made in the same form of payment as your original purchase was made. For returns for purchases paid for in cash, we may provide cash refunds up to $200. Cash refunds for amounts greater than $200 may be refunded as a Mail Check (either in whole or in part). Mail checks take 4 to 6 weeks to process.Returns made between 31-60 days of the date of purchase and accompanied by a valid proof of purchase qualify for an in-store exchange or refund in the form of a merchandise credit reflective of the original purchase price. If you do not have a valid proof of purchase, we offer store merchandise credit reflective of the current selling price at our discretion. We do not accept returns made after 60 days of the purchase date. 


Please note that due to the intimate nature of swimwear and foundation garments, such items must be unworn with all the tags and hygiene strip intact to be eligible for a refund or exchange. All worn, damaged, used, and final sale items cannot be returned or exchanged.


In order to best serve our customers, we are happy to accept returns at all of our stores for any purchases made through our website, outlet stores, or retail locations within the U.S. Please note, merchandise purchased from our stores can only be returned in-person at one of our store locations. We cannot process store-bought returns at our warehouses. Store-bought returns mailed to a store location or our returns processing address will not be accepted. Merchandise must be returned in the same country that it was originally purchased in. Home products and furniture purchased in-store may only be returned to the store location in which it was purchased. Shipping and handling costs, gift box costs, and other charges are non-refundable.

Luckybrand.com orders shipped to a U.S. address may be easily returned by mail if returned in accordance with the Lucky Brand Return & Exchange Policy. Items shipped outside of the returns window may not be returned to you. We regret to inform you that we are unable to offer exchanges by mail. 


To return merchandise purchased on Luckybrand.com please use on e of the following methods:


Prepaid Return Label

If a prepaid return label is provided, affix the prepaid label to the outside of your package, make a note of the tracking number, and leave the package with UPS. Please indicate on your packing slip the reason you are returning the item(s) and enclose the packing slip in the package. Shipping charges are prepaid, and no additional postage is required. However, an $8.00 shipping charge will be deducted from your refund. This service is only available within the continental U.S.


Home products cannot be returned using a prepaid label.


Please allow approximately 2 weeks for processing. Additional delays may occur. You will receive an email confirmation once your return has been processed. 



Ship On Your Own

U.S. customers may return online purchases made within the continental U.S. by first-class mail to the address below, at their expense. We will process your return and issue a refund as soon as we receive your package. Please use a trackable and insured shipping method.


LuckyBrand.com

Attn: Returns Processing

40 Logistics Boulevard

Walton, KY 41094

 

If you do not have the original packing slip, please include the following information with your return:


Name and billing address

The original purchase prices

Approximate date of purchase

 

Please allow approximately 2 weeks for processing. Additional delays may occur. You will receive an email confirmation once your return has been processed. Lucky Brand is not responsible for shipping fees or lost returns.


Luckybrand.com orders shipped to a U.S. address may be returned or exchanged in any Lucky Brand store in the U.S. if returned in accordance with the Lucky Brand Return & Exchange Policy. Locate your nearest Lucky Brand store.

A gift recipient who wishes to return merchandise in accordance with the terms of this Return & Exchange Policy will be issued an E-Gift Card. Following a gift return, the gift recipient will receive an email containing an E-Gift Card in the amount originally paid for the merchandise and sales tax (if applicable).

Gift returns made within 60 days of the date of purchase accompanied by a valid gift receipt will be refunded in the form of a store merchandise credit. For requests for gift returns without a valid gift receipt, we offer store merchandise credit reflective of the current selling price at our discretion.

We gladly honor a one-time price adjustment on full-price merchandise within 7 days of the original purchase date or mail-order ship date, if accompanied by the original proof of purchase. Price adjustment refunds will be made in the same form of payment as your purchase was made.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for a refund, exchange, or store credit. Please note that items with a discounted ticketed price ending in $0.97 are FINAL SALE and are not eligible for a refund, exchange, or store credit. Please note that the discounted ticketed price ending in $0.97 may display differently on receipts due to promotions and additional discounts. Questions around the final sale may be directed to an in-store associate or a customer service representative for online purchases.

Terms and conditions listed on Lucky Brand Gift Cards apply. However, for your convenience, gift cards with a balance of $9.99 or less may be redeemed for cash.  Please ask an in-store associate or a customer service representative for assistance.

Follow ALL policies in our policy section in regard to return timeframe, condition of product being returned, non-receipted returns, etc. All existing return policies apply to Home product including the below:

  • Home products purchased at Macy’s or other wholesalers MUST be returned to the purchase location.

  • Return instructions and return verbiage are included on the E-commerce site and the E-commerce receipts

  • Any Home product purchased in stores, accompanied by an appropriate proof of purchase, may be returned to a Lucky Brand store.

Follow ALL policies in our policy section in regard to return timeframe, condition of the product being returned, non-receipted returns, etc. All existing return policies apply to Watch product including the below:

  • Watches purchased at Macy’s or another wholesaler MUST be returned to the purchase location.

  • Any Watch product purchased on E-commerce should be returned to the E-commerce warehouse using the return label included in the package.

  • Return instructions and return verbiage are included on the E-commerce site and the E-commerce receipts

  • Any Watch product purchased in stores, accompanied by an appropriate proof of purchase, may be returned to a Lucky Brand store.

Please refer to the Watch Warranty HERE to determine if the watch can be returned/exchanged past the return policy timeframe, we do not accept returns for normal wear and tear.

Studio Pulls can ONLY be performed at Lucky Brand Stores. There is no dollar amount limit or cap that a stylist can spend. 25% of the original pull/purchase amount will need to be kept by the stylist/studio. Studio/Stylist pulls have a 7-day Return Policy and can ONLY be returned at the original point of purchase.


For any questions regarding the policy, sponsored or gifted opportunities all stylists must contact the PR department at PR@LuckyBrand.com.